Shipping Returns

Shipping

Free Shipping for all orders above €360

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Delivery times are:
1-4 business days to Italy
3-6 business days to Europe
1-5 business days to USA 
3-5 business days to United Kingdom
1-5 business days to GCC


Order processing

Orders placed by 14:00 Liechtenstein time are usually processed on the same day.
Any orders received after 14:00 may be processed the following day.


Returns and refunds

Return costs are borne by the customer except in cases of verified product defect.
For instructions on how to return one or more items you need to contact Customer Service on the phone number or email.

You may return most new, unopened items within 15 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.