FAQs
Shipping
Q: What are the shipping options available?A: We offer free shipping for all orders above €360. We can ship to almost any destination in the world. Please note that there might be restrictions on certain products, and some items may not be eligible for international shipping.
Q: How long does it take for an order to be delivered?
A: Delivery times vary based on the destination. Generally, it takes 1-4 business days to Italy, 3-6 business days to Europe, 1-5 business days to the USA, 3-5 business days to the United Kingdom, and 1-5 business days to the GCC (Gulf Cooperation Council).
Order Processing
Q: When are orders processed?A: Orders placed by 14:00 Liechtenstein time are typically processed on the same day. Orders received after 14:00 may be processed on the following day.
Local Custom Duty
Q: Do you cover local custom duty expenses?A: While we offer door-to-door delivery, please note that we do not cover any local custom duty expenses. It's advisable to check for any potential customs fees before placing an order.
Returns and Refunds
Q: What is your return policy?A: Return costs are the responsibility of the customer unless there is a verified product defect. Most new, unopened items can be returned within 15 days of delivery for a full refund. If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
Q: How long does it take to receive a refund?
A: You can expect to receive your refund within approximately four weeks, including transit time for return shipment (5 to 10 business days), processing time upon receipt (3 to 5 business days), and your bank's processing time for the refund request (5 to 10 business days).
Q: How can I initiate a return?
A: To initiate a return, please contact our Customer Service via phone or email for instructions. If you need to return an item, please Contact Us with your order number and product details. We will promptly provide instructions for returning items from your order.